Frequently Asked QuestionsFrequently Asked Questions

AutoInsight is a comprehensive automotive inspection and verification platform that helps buyers make informed decisions when purchasing vehicles. Our app provides VIN scanning, vehicle inspection tools, and detailed reports to ensure transparency in car buying.

Simply download our app, create an account, and start by scanning a VIN or entering it manually. You can then perform comprehensive inspections, view detailed reports, and access our database of vehicle information.

AutoInsight is available on iOS and Android devices. Our web platform is also accessible from any modern browser, ensuring you can access your data from anywhere.

We offer both free and premium plans. The free version includes basic VIN scanning and limited inspections, while our premium plan provides unlimited access to all features, detailed reports, and priority support.

Our VIN scanner uses advanced OCR technology to read VIN numbers from photos or live camera feed. Simply point your camera at the VIN plate, and our AI will automatically detect and extract the number for instant verification.

Our VIN scanning technology has a 99.5% accuracy rate. The system uses multiple verification layers and can handle various lighting conditions and VIN plate formats. Manual entry is always available as a backup option.

We aggregate data from multiple authoritative sources including government databases, insurance companies, and automotive manufacturers. This ensures comprehensive and up-to-date information for every vehicle.

A VIN scan provides detailed vehicle history including ownership records, accident history, service records, recalls, theft reports, and manufacturing details. Premium users get access to even more comprehensive data.

We offer comprehensive exterior and interior inspections, OBD2 diagnostic scanning, and specialized assessments for different vehicle types. Each inspection includes detailed checklists and photo documentation capabilities.

A complete inspection typically takes 15-30 minutes depending on the vehicle size and inspection depth. Our guided process ensures thorough coverage while maintaining efficiency.

Inspection reports include detailed findings, photos, condition assessments, maintenance recommendations, and estimated repair costs. Reports can be shared with sellers, mechanics, or insurance companies.

Our app connects to OBD2 scanners via Bluetooth to read diagnostic trouble codes, engine data, and system status. This provides real-time insights into the vehicle's mechanical condition.

We offer a free plan with basic features and a premium subscription at $9.99/month or $99/year. Premium includes unlimited inspections, detailed reports, priority support, and advanced features.

The free plan includes 5 VIN scans per month, basic inspection tools, limited report access, and community support. It's perfect for occasional use or trying out our platform.

Premium includes unlimited VIN scans, comprehensive inspection tools, detailed reports with repair estimates, priority customer support, data export, and advanced analytics.

Yes, you can cancel your subscription at any time. You'll continue to have access to premium features until the end of your current billing period. No cancellation fees apply.

You can reach our support team through the in-app chat, email at [email protected], or phone at 1-800-AUTO-INSIGHT. Premium users get priority support with faster response times.

First, try restarting the app and checking your internet connection. If issues persist, clear the app cache or reinstall the app. For persistent problems, contact our support team with specific error details.

We use enterprise-grade encryption and follow strict data protection protocols. Your personal information and inspection data are never shared with third parties without your explicit consent.

Use the 'Forgot Password' option on the login screen. You'll receive a reset link via email. If you don't receive the email, check your spam folder or contact support for assistance.