Terms & Conditions

Please read these terms carefully before using AutoInsight

Last updated: December 2024

Terms of Service Overview

Welcome to AutoInsight. These Terms of Service govern your use of our AI-powered car inspection and recommendation platform. By using AutoInsight, you agree to these terms and our Privacy Policy.

Membership Tiers & Features

AutoInsight offers three membership tiers designed to meet different user needs and usage requirements.

Basic Membership (Free)

Our free tier provides essential features with limited functionality: • 5 VIN scans per month • Basic inspection checklist • Standard appointment booking • Community support • Basic vehicle recommendations Limitations: • No AI-powered analysis • No detailed inspection reports • No priority support • No data export features

Business Membership ($19.99/month)

Perfect for regular car buyers and small dealerships: • Unlimited VIN scans • AI-powered inspection analysis • Detailed condition reports • Priority customer support • Export inspection reports • Advanced vehicle recommendations • Appointment management tools • Inspection history tracking

Elite Membership ($49.99/month)

Comprehensive solution for professionals and serious buyers: • All Business features • OBD2 scanner integration • Advanced AI recommendations • Custom inspection templates • Bulk vehicle analysis • API access for integrations • Dedicated account manager • White-label options • Advanced analytics dashboard

Payment Terms & Billing

Payment and billing terms for AutoInsight membership services.

Billing Cycle

Memberships are billed monthly on the date of your initial subscription. You will be charged the full monthly rate regardless of usage.

Payment Methods

We accept all major credit cards, debit cards, and digital wallets. Payment information is securely stored and encrypted.

Price Changes

We may change subscription prices with 30 days notice. Price changes will be communicated via email and in-app notifications.

Failed Payments

Failed payments will result in service suspension after 3 days. We will attempt to process payment again before suspension.

Refund Policy

Our refund policy is designed to be fair and transparent for all users.

30-Day Money-Back Guarantee

New subscribers receive a 30-day money-back guarantee. If you're not satisfied with our service, contact us within 30 days of your first payment for a full refund.

Refund Eligibility

Refunds are available for: • First-time subscribers within 30 days • Service outages exceeding 24 hours • Billing errors on our part • Unauthorized charges Refunds are not available for: • Usage-based charges • Cancelled subscriptions • Violation of terms of service

Refund Process

To request a refund: 1. Contact support within 30 days 2. Provide your account details 3. Explain the reason for refund 4. Allow 5-7 business days for processing Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be provided for service interruptions or technical issues that significantly impact your ability to use the service.

Service Usage & Limitations

Guidelines for appropriate use of AutoInsight services and platform limitations.

Acceptable Use

You agree to use AutoInsight only for lawful purposes and in accordance with these terms. You may not use the service to: • Violate any laws or regulations • Infringe on intellectual property rights • Transmit harmful or malicious content • Attempt to gain unauthorized access • Interfere with service operation

Service Limitations

AutoInsight services are subject to: • Internet connectivity requirements • Device compatibility limitations • Service availability and maintenance • Rate limiting for API usage • Data storage limits by tier

Account Responsibility

You are responsible for: • Maintaining account security • All activities under your account • Providing accurate information • Compliance with applicable laws • Payment of all fees

Intellectual Property Rights

Intellectual property rights and ownership of AutoInsight content and services.

Our Rights

AutoInsight owns all intellectual property rights in the platform, including software, content, and trademarks. You retain rights to your user-generated content.

Your Content

You retain ownership of inspection data and photos you upload. You grant us a license to use this data for service provision and AI improvement (as detailed in our Privacy Policy).

License Grant

We grant you a limited, non-exclusive license to use AutoInsight for personal or business purposes according to your membership tier.

Liability & Disclaimers

Limitations of liability and important disclaimers regarding AutoInsight services.

Service Disclaimers

AutoInsight provides AI-powered recommendations and analysis, but: • We do not guarantee 100% accuracy • Vehicle conditions may change over time • External factors may affect recommendations • Users should exercise their own judgment • We are not responsible for purchasing decisions

Liability Limitations

AutoInsight's liability is limited to: • Direct damages up to the amount paid in the 12 months prior • We are not liable for indirect, incidental, or consequential damages • No liability for data loss or service interruptions • No liability for third-party actions or content

Indemnification

You agree to indemnify AutoInsight against claims arising from your use of the service or violation of these terms.

Account Termination

Terms and conditions for account termination and service cancellation.

Cancellation by You

You may cancel your subscription at any time: • Through your account settings • By contacting customer support • Cancellation takes effect at the end of the current billing period • No refunds for partial months

Termination by Us

We may terminate your account for: • Violation of these terms • Non-payment of fees • Fraudulent activity • Extended inactivity • Legal or regulatory requirements

Data After Termination

Upon termination: • Your account will be deactivated • Data retention follows our Privacy Policy • You may request data export before termination • Some data may be retained for legal compliance

Dispute Resolution

Process for resolving disputes and legal matters related to AutoInsight services.

Contact First

Before pursuing legal action, please contact our support team to attempt resolution of any issues or disputes.

Governing Law

These terms are governed by the laws of the jurisdiction where AutoInsight is incorporated, without regard to conflict of law principles.

Arbitration

Disputes will be resolved through binding arbitration, except for small claims court cases. Arbitration will be conducted by a neutral arbitrator.

Terms Updates

How we handle updates to these Terms of Service and notification procedures.

Modification Rights

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting, with material changes requiring 30 days notice.

Notification Process

You will be notified of changes through: • In-app notifications • Email communications • Website updates • Account dashboard alerts

Acceptance of Changes

Continued use of AutoInsight after changes constitutes acceptance of the updated terms. If you disagree with changes, you must cancel your subscription.

Contact Information

How to contact AutoInsight regarding these terms, billing issues, or general support. • Legal Inquiries: [email protected] • Billing Support: [email protected] • General Support: [email protected] • Privacy Concerns: [email protected] We aim to respond to all inquiries within 24-48 hours.

Questions About Terms?

If you have any questions about our terms of service or need clarification on any section, please don't hesitate to contact us.