Privacy PolicyPrivacy Policy

Your privacy and data security are our top priorities

Last updated: December 2024

Privacy Policy Overview

At AutoInsight, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered car inspection platform.

Information We Collect

We collect information to provide and improve our services, including:

Personal Information

• Account details (name, email, phone number) • Profile information and preferences • Payment and billing information • Communication history with our support team

Vehicle Data

• VIN numbers and vehicle information • Inspection reports and photos • OBD2 scanner data (when applicable) • Vehicle history and ownership details

Usage Information

• App usage patterns and features accessed • Device information and technical logs • Performance data and error reports • Location data (with your consent)

AI Training Data

• Anonymized inspection results • Vehicle condition assessments • User feedback and ratings • Pattern analysis for service improvement

AI Improvement & Data Usage

Your inspection data helps us improve our AI systems and provide better recommendations.

How We Use Your Data

• Train and improve our AI algorithms • Enhance inspection accuracy and recommendations • Develop new features and capabilities • Provide personalized user experiences

Data Anonymization

• Personal identifiers are removed before AI training • Data is aggregated and anonymized • No individual user data is identifiable in AI models • We maintain strict data protection protocols

Opt-Out Options

• You can opt out of AI improvement data usage • Opting out doesn't affect your ability to use features • You can change this setting at any time • Historical data can be excluded upon request

Data Retention for AI

• AI training data is retained for 5 years • You can request deletion of your contribution • Data is securely stored and encrypted • Access is limited to authorized personnel only

Data Protection & Security

We implement industry-standard security measures to protect your information.

Security Measures

• End-to-end encryption for all data transmission • Secure cloud storage with multiple backups • Regular security audits and penetration testing • Access controls and authentication protocols

Data Breach Response

• Immediate notification of any security incidents • 72-hour response time for critical issues • Transparent communication about affected data • Remediation and prevention measures

Third-Party Security

• We vet all third-party service providers • Data processing agreements with all partners • Regular security assessments of vendors • Limited data sharing with trusted partners only

Data Sharing & Disclosure

We are committed to protecting your privacy and limit data sharing.

What We Don't Share

• We never sell your personal information • We don't share data with advertisers • We don't disclose private inspection details • We don't share data with unauthorized third parties

Limited Sharing

• Service providers (payment processing, hosting) • Legal requirements (court orders, subpoenas) • Business transfers (mergers, acquisitions) • Emergency situations (safety, security)

Aggregated Data

• We may share anonymized, aggregated statistics • No individual user data is identifiable • Used for industry insights and research • Helps improve automotive services overall

Your Rights & Control

You have control over your data and privacy settings.

Access & Portability

• View all data we have about you • Download your data in standard formats • Export inspection reports and history • Request data in machine-readable format

Correction & Updates

• Update your personal information anytime • Correct inaccurate data in your profile • Modify privacy and notification settings • Update communication preferences

Deletion Rights

• Delete your account and all associated data • Remove specific inspection records • Opt out of data collection for AI training • Request permanent deletion of your data

Data Processing Controls

• Control how your data is processed • Limit data collection and usage • Restrict data sharing with third parties • Manage AI training data contributions

Data Retention & Deletion

We retain your data only as long as necessary for our services.

Retention Periods

• Account data: While account is active + 5 years • Inspection data: 7 years for service improvement • Payment data: 7 years for legal compliance • Communication data: 3 years for support

Deletion Process

• Immediate deletion of account data • Gradual removal from backup systems • Complete deletion within 30 days • Confirmation of data removal

Legal Retention

• Some data may be retained for legal compliance • Tax and financial records as required by law • Investigation and security incident data • Court-ordered data preservation

Children's Privacy

We do not knowingly collect personal information from children under 13.

Age Restrictions

• Our services are not intended for children under 13 • We do not knowingly collect data from minors • Parental consent required for users 13-17 • Immediate deletion if we discover underage users

Parental Rights

• Parents can review their child's data • Request deletion of child's information • Control data collection and usage • Opt out of all data processing

Cookies & Tracking

We use cookies and similar technologies to improve your experience.

Types of Cookies

• Essential cookies for app functionality • Performance cookies for optimization • Analytics cookies for service improvement • Preference cookies for personalization

Cookie Management

• Control cookie settings in your browser • Opt out of non-essential cookies • Clear cookies and browsing data • Manage tracking preferences

Policy Updates & Notifications

We may update this Privacy Policy to reflect changes in our practices.

Update Process

• 30-day notice for material changes • Email notifications to all users • In-app notifications and alerts • Clear explanation of changes

Your Options

• Continue using services (acceptance of changes) • Cancel subscription if you disagree • Contact us with questions or concerns • Request clarification of any changes

Privacy Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us. • Privacy Officer: [email protected] • Data Protection: [email protected] • General Inquiries: [email protected] • Legal Matters: [email protected] We aim to respond to all privacy inquiries within 48 hours.

Questions About Privacy?

If you have any questions about our privacy practices or would like to exercise your rights, please don't hesitate to contact us.